Join Us and Make a Difference

IT Support Technician

Permanent in Hong Kong

Who we are:

Coherent Tech is at the intersection of insurance and technology.  Our mission is to create innovative digital solutions to transform traditional insurers and intermediaries.  We have developed a successful suite of products and we see many opportunities to grow and expand our offerings.  We're very excited to be in this fast growing space, talk to us to find out more!

Who you are:

  • Degree holder
  • At least 2 years working experience in sizable organization
  • Experienced in network equipment and Windows server administration, including Exchange, Sharepoint, MS SQL,     Veeam and VMware
  • Management & Supervision of small to medium-size technology projects
  • Independent, responsible and detail-oriented
  • Able to think logically
  • Problem solving skills
  • Good communication skills. Able to communicate technical concepts effectively to different audience
  • Fluent in English and Cantonese

What you will do:

  • Monitor and maintain computer systems and networks;
  • Provide technical support related to installation, maintenance and operation of     hardware and software, systems, printers and scanners.
  • Troubleshoot system and network problems;
  • Diagnose and solve hardware or software faults;
  • Coordinate with Service Providers & Vendors;
  • Provide support on procedural documentation and relevant reports;
  • Set up new users' accounts & profiles and deal with password issues, ensure staff know how to use company system;
  • Test and evaluate new technology;
  • Repair and replace equipment as necessary;
  • Plan and undertake scheduled maintenance upgrade;
  • Maintain records of software licenses;
  • Manage stocks of equipment, consumables and other supplies; and
  • Any ad hoc tasks as assigned

What we offer:

  • Fun and collaborative start-up culture
  • Hackathons, weekly sharing/learning sessions and happy-hours
  • 5-day work week and 15 days annual leave
  • Competitive salary & benefits, including medical/dental coverage